Return & Refund Policy
We want you to be completely satisfied with AuraBio. If you're not, here's exactly how our refund process works — no hidden terms, no hoops to jump through.
Effective Date: September 1, 2026 • Last Updated: September 1, 2026
Quick Summary
Table of Contents
1. Policy Overview
AuraBio is a digital subscription service (SaaS). Because our product is a software service rather than a physical good, traditional "return" policies do not apply in the conventional sense. However, we are committed to customer satisfaction and offer a clear, fair refund policy for our premium subscriptions.
This policy applies to all purchases made through the AuraBio platform, including monthly and annual AuraBio Premium subscriptions.
2. Refund Eligibility
✅ You ARE eligible for a full refund if:
- Within 14 Days of Purchase: You request a refund within 14 calendar days of your initial subscription purchase or renewal, regardless of reason. No questions asked.
- Service Unavailability: AuraBio experiences a material outage exceeding 48 consecutive hours during your billing period, and you request a prorated refund.
- Billing Errors: You were charged incorrectly due to a system error (e.g., double charge, wrong plan tier, charge after cancellation).
- Unauthorized Charges: Your account or payment method was used without your authorization, subject to verification.
❌ You are NOT eligible for a refund if:
- More than 14 calendar days have passed since the subscription purchase or renewal date.
- You have substantially used premium features during the billing period (e.g., published content with premium themes, used custom domain mapping, generated analytics reports).
- Your account was terminated for a violation of our Terms of Service.
- The subscription was purchased using promotional credits, gift codes, or partner vouchers (these may have separate refund terms).
3. How to Request a Refund
To request a refund, follow these steps:
Email Our Support Team
Send an email to [email protected] with the subject line "Refund Request — [Your Username]".
Include Required Information
Your registered email address, the date of the charge, the amount charged, and a brief reason for the refund request.
Await Confirmation
Our billing team will review your request within 3–5 business days and respond with a decision.
Receive Your Refund
Approved refunds are processed to the original payment method within 5–10 business days. Bank processing times may vary.
4. Subscription Cancellation
Cancellation is different from a refund:
- How to Cancel: Go to Dashboard → Settings → Billing → Cancel Subscription. Your cancellation will take effect at the end of your current billing period.
- Access After Cancellation: You will retain access to all premium features until the end of your paid billing period. After that, your account will automatically downgrade to the Free plan.
- No Partial Refunds: Cancelling mid-cycle does not entitle you to a prorated refund for the remaining days, unless you are within the 14-day refund window.
- Data Retention: Your profile data is preserved on the Free plan. However, premium-only content (custom domain, premium themes) will become inactive until you resubscribe.
5. Annual Subscription Refunds
Annual subscriptions follow the same 14-day refund window. Additional considerations:
- Full Refund: Available within the first 14 days of purchase or renewal for the complete annual amount.
- After 14 Days: No refund is available. You may cancel to prevent auto-renewal, and you retain access for the remainder of the annual period.
- Exceptional Circumstances: In cases of documented hardship, medical emergency, or extended service outages, we may offer prorated refunds at our discretion. Contact [email protected] with supporting documentation.
6. Chargebacks & Disputes
We encourage you to contact us directly before initiating a chargeback with your bank or credit card company:
- Chargebacks filed without first contacting AuraBio support may result in account suspension pending investigation.
- If a chargeback is filed, we will cooperate with the payment processor's investigation and provide evidence of service delivery.
- Fraudulent chargebacks (where services were used as described) may result in permanent account termination and collections activity.
7. Special Circumstances & Exceptions
We understand that exceptional situations arise. The following circumstances may qualify for discretionary refunds outside the standard policy:
- Platform Defects: If a critical bug materially prevents you from using premium features you paid for, and we cannot resolve it within a reasonable timeframe (7 business days).
- Regional Regulations: If consumer protection laws in your jurisdiction provide additional refund rights beyond this policy, those rights take precedence.
- Enterprise Accounts: Custom refund terms may apply under separate enterprise agreements. Contact your account manager.
Frequently Asked Questions
Still Have Questions?
Our billing team is here to help. Reach out and we'll respond within 1 business day.